Delivery Information

Returns
We can only accept items returned to us within 14 days from the date your order was placed.

All items must be returned to us before a refund or replacement is issued. 

Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.

Delivery charges are non refundable unless the item purchased is faulty or incorrect.  Please contact us immediately if you need to return an item and will will advise you of the procedure. 

What delivery options are available?

UK Deliveries
All orders placed are despatched within 5 days of your actual order.
We will inform you when your order is ready to be despatched. We send all our UK orders by Royal Mail so expect your delivery to arrive with your usual postman/woman. Once your order has been prepared, you have the following delivery options which are listed below.

Registered Post  (Signature Required)* - £3.95 and £1.00 for each additional item (free on orders over £50).

Special Delivery (Signature Required)* - £7.95  and £1.00 for each additional item (free on orders over £100) - This delivery option guarantees delivery on the next working day after your order has been prepared.

Although we usually find our Delivery services to be very quick to arrive please allow up to 5 working days for Royal Mail to deliver. Once your parcel has been dispatched and it has not been delivered after 5 working days, then  please email, quoting your name, order number and full address and we will look in to it straight away for you.

European Deliveries
All our European deliveries (under £60) are despatched using our Royal Mail Airmail delivery service.
We usually find our deliveries to European destinations take about 4-5 working days to arrive after the order has been prepared, however they can sometimes take a little longer than expected and so if you have not received your order after 14 working days after it has been despatched,  please contact us via email quoting your name, order number and full address and we will look in to it straight away for you.

Standard Airmail Delivery:  £4.95 and £1.00 for each additional item (free on orders over £50).

International Deliveries
All our International deliveries are despatched using our Royal Mail Airmail delivery service. We usually find our International deliveries take about 9-10 working days to arrive however they can sometimes take a little longer than expected and so if you have not received your order after 15 working days please contact via email, quoting your name, order number and full address and we will look in to it straight away for you.

Standard Airmail Delivery:  £6.50 and £1.00 for each additional item (free on orders over £50)

How much does delivery cost?
For all UK orders, if your order total comes to under £50, you will be charged £2.50 for the first item,  and  each additional item will cost £1.00.  For special delivery your first item will cost  £8.95 if you choose Special Delivery and each additional item will cost £1.00.

If your order comes to over £50 you will qualify for free Recorded Delivery.

Europe - Standard Airmail Delivery:  £5.50 and £1.00 for each additional item (free on orders over £50)

International/Rest of the World - Standard Airmail Delivery:  £4.95 and £1.00 for each additional item (free on orders over £50)

Can you deliver to a BFPO address?
Yes we can, simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate.

Items returned due to non-delivery.
If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order via Recorded Delivery.

Can I leave the parcel in an agreed hiding place?
Unfortunately we cannot. All parcels requiring a signature on arrival will need to be signed for upon receipt at the delivery address.

Do I need to sign for my package?
Yes. It will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you'll be in. 

Where do you deliver?
We can deliver to the following countries:

Australia
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Luxembourg
Malta
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
Slovakia
Spain
Sweden
Switzerland
Turkey
UK
USA

Can you deliver to PO Boxes?
Yes. But please be aware that we cannot accept liability for post that does not arrive at the PO box address.

Providing the correct address:
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please
 contact us immediately.

Am I responsible for customs charges?
Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so savethetshirt.co.uk has no way of knowing what particular customs and import charges may be in force at any time in any country.

Can I collect item from your workshop?
Unfortunately orders cannot be collected from our workshop.

Information true at time of publishing. Information may change without notice. 19/09/2014